Search found 14 matches

by NWASupport
Fri Jul 01, 2016 11:00 am
Forum: CNC Shark Pro Plus HD
Topic: Virtual Zero buttons disappeared - on 2 different PCs
Replies: 3
Views: 2657

Re: Virtual Zero buttons disappeared - on 2 different PCs

Our software and hardware registrations are not designed to expire. Some beta versions in the past have had expiration dates, but if users with our most up to date CNC Shark Control Panel (v2.1 build 26) will not have this issue. The virtual zero capabilities can be lost if the Shark’s 2.1 software ...
by NWASupport
Thu Jun 30, 2016 8:00 am
Forum: CNC Shark
Topic: Lasers Anyone? I've been holding off till I see samples post
Replies: 14
Views: 9762

Re: Lasers Anyone? I've been holding off till I see samples

The Next Wave Automation 3w (3000mw) laser is designed for surface etching and photo replication on material. As we continuously improve our products and as the market demands it, a more powerful laser may be developed. However, at this time, our customer base has show a desire for an economical las...
by NWASupport
Tue Jun 28, 2016 4:02 pm
Forum: CNC Shark
Topic: Change of Address
Replies: 1
Views: 1041

Change of Address

Hello CNC Shark users! We are in the middle of moving shop and it has come to our attention that our phone lines are experiencing difficulties. We would like to urge any of you who are calling in to either send us an email at support@nextwaveautomation.com or call us directly at 419-874-4316. We wou...
by NWASupport
Fri Jun 24, 2016 9:02 am
Forum: CNC Shark
Topic: CNC Shark Control Panel locking up
Replies: 11
Views: 4158

Re: CNC Shark Control Panel locking up

Sorry about the confusion, I put the wrong name to the issue, but either way the controller does not run off of the USB power but the connection to the computer does. If the port shuts down to conserve power then it would not have enough energy to connect to the Control Box. However you are correct ...
by NWASupport
Thu Jun 23, 2016 10:26 am
Forum: CNC Shark
Topic: CNC Shark Control Panel locking up
Replies: 11
Views: 4158

Re: CNC Shark Control Panel locking up

Hi Rando, It sounds like your computer is entering a Power Save or Sleep mode which is disconnecting the machine from the computer. This can happen if the USB ports are being turned off to conserve power which is a standard setting on most computers. Luckily this is a setting that can be manually ad...
by NWASupport
Mon Jun 06, 2016 7:21 am
Forum: CNC Shark Pro Plus HD
Topic: laser
Replies: 13
Views: 7015

Re: laser

Yeah, I was thinking about that adapter this morning, too. They want you to open the controller box, pop the connector to the router (solid state) relay, and put on the connector to control the laser. And then mount the laser into the router's chuck. Okay, yay...seems simple enough...but what are t...
by NWASupport
Mon May 16, 2016 7:18 am
Forum: Setting up the Shark
Topic: Laser attatchment for the Shark Pro HD
Replies: 9
Views: 7176

Re: Laser attatchment for the Shark Pro HD

I got a different post processor from next wave automation and now when I go to run the file it starts it but don't move and says program finished after like 1 or 2 seconds. There is part of a line of code that is grayed out. Not sure what that means though. Try downloading and installing the contr...
by NWASupport
Thu May 05, 2016 7:28 am
Forum: CNC Shark
Topic: Shark HD3 Z-Axis Question
Replies: 4
Views: 1587

Re: Shark HD3 Z-Axis Question

While the Shark HD 3.0 does have 7" of Z travel, the upper Z limit is a major factor in your application. It is very possible that after the touch plate is used to zero the Z axis, the router is returning to it's safe height and running into the upper Z limit of the machine. This will cause a loss i...
by NWASupport
Thu Mar 24, 2016 7:30 am
Forum: Setting up the Shark
Topic: Water-Cooled Spindle Setup Question
Replies: 3
Views: 3616

Re: Water-Cooled Spindle Setup Question

Great to hear you are excited to use your Shark. Answer to question 1: We recommend plugging your inverter into a power strip and plugging the strip into a wall outlet. Answer to question 2: The water pump for the spindle does not have a switch, it is activated once plugged into the wall. Thanks, Ne...
by NWASupport
Thu Mar 24, 2016 7:23 am
Forum: Setting up the Shark
Topic: shark cuts some vectors overlapping
Replies: 2
Views: 2496

Re: shark cuts some vectors overlapping

Zanemeis has a great point. If the machine is hitting any of its limits, it will cause the machine to lose position. If you could post your .crv and .tap file here, we would all be happy to help troubleshoot.

Thanks,

Next Wave Automation Technical Support