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virtual touch plate connection trouble

Posted: Mon Aug 27, 2018 9:57 am
by lockeb
When I activate the virtual zero, I get a message that says " cannot detect touch plate. I have un plugged and re plugged several times with no success. Any suggestions? Controller 5697 M.
Sent from my iPad

Re: virtual touch plate connection trouble

Posted: Sun Sep 30, 2018 9:05 pm
by KevinO
Hi lockeb,
I had the same problem a while back. I tried a new cable and that fixed the problem. NWA sells them for about $30.

http://shop.nextwaveautomation.com/shop ... ?itemid=82

It's cheaper than buying a new touch plate, although it might not fix it for you.
Kevin

Re: virtual touch plate connection trouble

Posted: Thu Oct 04, 2018 10:09 am
by TAW
I had to do my registration again to fix mine- screen was gray and could not use.

Re: virtual touch plate connection trouble

Posted: Thu Nov 08, 2018 8:42 am
by lockeb
Problem resolved. Electrical surge. Learned an expensive lesson. New motherboard on the cp unit.