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HD4 pendant Problems

Posted: Sat May 26, 2018 2:15 am
by jamespotter
Hi,

I just got the new HD4. Used it 1 time and the color pendant has gone dead and has to be re calibrated.
I called tech support and he told me to loosen the screws on the front of the pendant and put my finger on the center of the screen and turn the control box on. Then it takes you into calibrate mode.
Has anyone else had this problem?

Please help.

I didn't find the right solution from the Internet.

References:-
http://www.cncsharktalk.com/viewtopic.php?f=2&t=5213


Thanks

Re: HD4 pendant Problems

Posted: Tue May 29, 2018 12:43 pm
by IanJacknow
I have also had issues with control and think it most-likely is due to my firmware not being up to date. I talked to a customer support rep. on the phone and he told me he would send me the same firmware-updater download link, but he never did.
Tyler, would you be able to post in this Thread the zip file so I can also access it?

Thanks,
Ian