Hi again, Bob,
My mistake in the prior thread.
I use the DuPont Teflon Silicone lubricant that Nextwave recommends and has available for purchase from their website.
I buy it from Amazon, however - since I am an Amazon Prime member it costs less, due to free shipping and has a lower price point.
I wanted to share the problem with Nextwave techs so that they may be able to provide a solution to others. They didn't seem too interested.
I like their machine, and know it well, but I've had less than optimal experiences with the company's techs the very few times that I have actually needed them.
I haven't been overly impressed, and I am not one of those guys that wants, or needs, my hand held every week by a company that I buy a product from.
Basically, it's a last-ditch action/effort for me to contact support.
Hopefully, our conversation will help anyone that runs into the baffling problem that I mentioned. If I could post a video of the problem in this thread, I would. It happened very sporadically, and I was very lucky to capture it actually happening!
Mark